SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oplix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oplix.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
i’ve been searching for the perfect halloween candle, and this one checks all the boxes! the design is adorable and adds a cute yet spooky touch to my decor. the scent is light but fills the room beautifully without being overwhelming. it burns so evenly and cleanly, which i really appreciate since i’ve had other candles leave smoke marks in the past. it’s also lasted way longer than i expected, and the quality is amazing. i’ve been using it every evening to create a cozy atmosphere, and it never disappoints. definitely planning to get more for next halloween!
this candle is the perfect halloween decor piece! the design is so cute, and the scent is subtle but lovely. it burns evenly and lasts for hours, giving the room a cozy glow.
i’m in love with this candle! the ghost design is super cute, and the fragrance is exactly what i wanted—not too strong, just a warm, cozy scent that fills the room. it burns evenly and lasts for hours, making it perfect for creating a relaxing fall atmosphere. it’s also great quality and burns without any of that smoky residue.
smells amazing, perfect for spooky season, burns evenly and long.
adorable
such a cute candle! it has the perfect amount of fragrance, and i love how it burns so evenly. it adds such a cozy, spooky vibe to my home during the halloween season.
i bought this for my halloween setup, and it’s perfect! the scent is just right, not too strong but enough to create a warm, inviting vibe. the design is adorable, and it burns cleanly without any smoke. i’ve been lighting it every night, and it’s lasted a lot longer than i expected. definitely a new favorite for halloween season.
this candle has quickly become a favorite in my fall decor! it’s such a cute addition to my halloween setup, and the ghost design is perfect for the spooky season. the fragrance is subtle yet noticeable, creating a cozy ambiance without being overpowering. it burns clean and even, which is great because i’ve had other candles that didn’t last nearly as long. i love that it’s made from soy wax, so it’s eco-friendly too! it’s lasted me weeks, and i light it almost every evening. this is definitely going to be part of my halloween tradition from now on!
burns clean, looks cute, and the fragrance fills the room beautifully.
charming